FAQ's
Product
How many litres is the water bottle?
It's 1L / 32oz
How often should I drink water?
Our hydration-tracking water bottle has time markings down the side so you can stay on track with your water throughout the day. Simply fill it twice a day and you're set!
What is it made of?
Our 1L water bottle is made from Eastman Tritan which is 100% BPA Free.
Can the bottle break if I drop it?
No! It's durable and drop resistant!
Is the bottle heavy?
No, it's super lightweight :)
Orders
Can I cancel my order?
If you need to cancel an order, please email us at info@nuhealthaus.com and we will do our best to assist you provided the item has not been shipped out already.
What do I do if I have entered an incorrect address?
If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at info@nuhealthaus.com.
If we don't receive the correct mailing address, we will not be held responsible for any lost deliveries based on information provided to us.
Do you offer refunds or returns?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or offer a replacement if you wish. Please Include a name and order number on the returned parcels.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all Australian orders!
Do you ship internationally?
At this stage, we only ship within Australia but we'll be looking at selling internationally soon!
How can I track my package?
You will receive an email with a link to track your order!